SELECT THE RIGHT SOCIAL MEDIA PLATFORM. TELL A UNIQUE AND COMPELLING BRAND STORY. INCLUDE A CLEAR AND MOTIVATING CALL TO ACTION. THEY PROVIDE EXCELLENT CUSTOMER SERVICE ON SOCIAL MEDIA.
You should learn more about your target audience before addressing them. Through social listening, you can get useful feedback from the real conversations that keep your target customers. This can help you understand, in detail, why customers feel the same way they see your brand and your products, which can serve as the basis for your social media marketing strategies. Participating in these pre-purchase conversations on social media can greatly improve your customer acquisition efforts.
It only makes sense that marketers have spent the past few years trying to figure out how to monetize social media. And this study isn't just about online shopping: 74.6% of people who check out products on social networks buy in-store at least once a week. This has been a big problem for social media marketers in the past and that same problem has affected customer acquisition on social media. Social media can take a lot of effort and get little reward if a solid game plan isn't developed for use.
What makes Innocent Drinks great is that they have created, and always maintain, active communities on all of their brand's social media platforms. Today's marketers can now use audience data to accurately identify customers they want to acquire and then use a strategic combination of social media platforms to attract them directly with personalized and relevant content. Using this VOC data can not only help you with social media marketing, but it can also help you with your overall marketing efforts, sales, R%26D, public relations, product packaging, and more. To earn revenue from your organic social media efforts, you must have a customer service mentality.
As more and more consumers are using social media as a place to ask questions and research new brands and products, it's an easy way to ensure that you won't leave new customers at the table with your social media efforts. Beyond the four previous steps, you should analyze the amount of revenue you can generate from conversations on social networks, both proactive and reactive. In addition to creating social media content that boosts brand awareness, there are certain types of content that can directly and immediately drive conversion. For this particular product line, you can see that most customer conversations on social media were about acquisitions (63.6%).
Now, marketers know how social media campaigns work in real time and have the tools to respond instantly to audience comments.